Refund and Returns Policy

At Sheds Express, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.

Return Conditions

To be eligible for a return:

• Items must be unused and in their original packaging
• Items must be accompanied by valid proof of purchase
• Items must be returned in the same condition as received

Returns are not accepted for:

• Clearance or final sale items
• Gift cards
• Items that have been used, damaged, or altered after delivery

How to Request a Return

Step 1: Contact Us

Please contact our customer support team within 14 days of delivery to start a return request.

When contacting us, please include:

• Your order number
• The reason for the return
• Photos of the item, if it arrived damaged or incorrect

Email: support@shedsexpress.co.uk
Phone: +44 7828 792981

Step 2: Receive Return Instructions

Once your request is received, our customer service team will review it and provide detailed return instructions.

These instructions may include:

• The designated return shipping address
• A return authorization number, if required
• Packaging and labeling guidelines

Please wait for our confirmation before sending any items back. Returns sent without authorization may not be accepted.

Return Address

Sheds Express
1 Wesley Way
Newcastle upon Tyne NE12 9TA
United Kingdom

Refunds

After your return is received and inspected, your refund will be processed to the original payment method within 5–7 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping & Additional Fees

Customers are responsible for return shipping costs unless the item was damaged upon arrival or sent in error.

We do not cover or reimburse additional charges, including:

• Return shipping fees
• Customs duties
• Bank processing fees
• Other third-party charges

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please return the original purchase for a refund and place a new order.

Need Assistance?

For any questions about returns, refunds, or damaged items, please contact us:

Email: support@shedsexpress.co.uk
Phone: +44 7828 792981
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)